As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you confirmation email within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive confirmation email from us within six business days of your order, feel free to follow up with us at email@example.com
Generators Direct aims to ensure you receive your goods as quickly as possible. For this purpose we use a broad range of both local and national distributors that best suit the location to which we are delivering.
All our delivery charges include shipping, handling and packaging costs.
Now all of our customers can enjoy an all-inclusive capped delivery cost of $9.95* right across Australia on every order, every day**.
* Delivery price exclusive of GST
** Additional delivery charges may apply depending on final destination of order, for example if an on-forwarder is required to reach a remote destination. These charges, if applicable, will be advised on confirmation of the order. $9.95 capped delivery does not apply to new-centre fit-outs.
Delivery Time Schedule:
Our aim is to ensure you receive your goods as quickly as possible. Please refer to our map below for estimated delivery times once your order is shipped from our warehouse.
- Delivery lead times may vary from time to time and are subject to variation due to unforeseen road conditions or inclement weather.
- Lead times apply to 'in stock' items only
- Lead times are in 'Working Days' from our warehouse once dispatched
- Some far and remote country locations have extended lead times
- Peak times may incur a delay
- Extended lead times may apply to oversized items